What does the Quality Assurance Framework ?

Organisations delivering IVO4ALL projects have developed a range of good practice designed to engage young people with fewer opportunities.


The IVO4ALL Quality Assurance Framework (QAF) is guiding organisations to highlight specific adaptations that will enable young people, including those from lower income backgrounds and with lower levels of education, to better engage with their projects.

Voluntary Service Overseas (VSO), the organisation leading the Quality Assurance work package, recently delivered three successful training workshops to 19 sending organisations across France, Italy and the UK to explore the common set of principles that can be applied across Europe.

A key part of the Framework are its five quality principles – accessibility, support, learning, usefulness and partnership – which will guide the development of IVO4ALL projects to ensure volunteers receive a consistently excellent level of service.

The training workshops led to a self-audit of projects against the IVO4ALL quality principles which highlighted a range of good practice – including tailored recruitment and communication materials, adapted training content, and personalised support structures.

The self-audit process has also allowed organisations to prioritise which areas of their projects could be further strengthened, and how a consortium-wide good practice resource bank could contribute to this.

A range of these good practice documents will be made available to practitioners through the IVO4ALL website over the course of the project.

The aim is for the IVO4ALL Quality Assurance Framework to influence and inform public policies to ensure volunteering in Europe is accessible for a diverse range of young people.

Photo credit: Provincia di Foggia

The IVO4ALL quality principles:

  1. Accessibility : All IVO4ALL information and communication should be focused on removing barriers that could exclude our target volunteers from accessing international volunteering opportunities.
  2. Support : Robust support structures should be in place for our target group to enable their full participation and ensure their safety, wellbeing and personal development through all stages of the volunteer journey. 
  3. Learning : Volunteer learning is supported, encouraged and validated through all parts of the volunteer journey.
  4. Usefulness : Volunteer roles are useful and appropriate and have realistic aims and objectives. 
  5. Partnership : Coordinating, sending and receiving organisations are jointly responsible for ensuring that appropriate provision is made for the target group to support their full participation in IVO4ALL.

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